Contact Us

Use the form on the right to contact us.

Please do not use this to return items or enquire about sponsorship, this form is for general enquiries only,  to make an enquiry for either a return or sponsorship then please use the following links:

Returns

Sponsorship

3 - 4 Eastwood Court
Romsey, Hampsire, SO51 8JJ
United Kingdom

+44 (0) 20 3322 8095

Intrepid Apparel® - Designed & Tested in the UK Ridden the world over! #beintrepid | #intrepidriders | #intrepidapparel

 

| Returns |

Intrepid Apparel® Returns

Intrepid Apparel® Product Returns

 

REFUNDS & EXCHANGES

The Basics:

  • We’ll re-send an exchanged garment free of charge, anywhere in the world.
  • We ask that issue a returns request within 7 days of receiving the goods.
  • The product (s) need to be unworn, unwashed and in its packaging.
  • Refunds and exchanges can take up to 21 working days.

We want you to be completely happy with your Intrepid Apparel® product. If for any reason you're not, we'll put it right. 

Please fill in the returns form below and this will start the returns process.

UK Customers - PLEASE READ
You are responsible for all returns postage costs, these will not be re-imbursed, we suggest its best to choose a service with a tracking facility as we cannot accept responsibility for items lost in transit. 

Customers outside the UK - PLEASE READ
You are responsible for all returns postage costs, these will not be re-imbursed, we suggest its best to choose a service with a tracking facility as we cannot accept responsibility for items lost in transit. 

Its only fair that the garment returned is new, unwashed, unworn and in its original packaging please.

FAULTS

Our fault rate is extremely low. Something we are very proud of indeed. Quality shows. But occasionally a fault can happen, and when it does, we act fast, if a garment develops a problem within 90 days of purchase, we will either repair and return the garment, send a replacement, or refund you. We’ll discuss this with you and do what’s fair and right.

BUT.....

If the garment has been used for a purpose it wasn’t designed for (as an alternative parachute, for breaking in horses, space flight, etc) or its normal wear-and-tear, we’ll discuss this with you. We’re in it together.